If we can't deliver your order
If you paid for an order and we can't deliver it (for example, the product is out of stock or our supplier can't provide it), you get a full refund, your choice of:
- Gyren wallet balance: added right away and usable on any order, or
- Your original payment method: sent back the same way you paid, usually within a few days.
After your order is delivered
Because digital codes and top-ups can be used as soon as they're delivered, delivered orders can't be refunded or cancelled, whether or not you've revealed or used the code.
The only exception is a code that is invalid or already used when you receive it. In that case, contact us and we'll check it with our supplier, then replace it or refund it.
Orders that aren't paid
You can cancel an order any time before you pay. Unpaid orders are cancelled automatically when their payment time runs out. Nothing is charged.
Things we can't refund
- A top-up or activation sent to the player ID, email or account you gave us, if those details were wrong.
- A product bought for the wrong platform or region, when the product page stated it.
- Problems caused by the rules or actions of the game's publisher or platform after delivery.
How to ask for help
Open your order page and use the help button, or contact [email protected] or @GyrenStoreBot with your order number (for example R10025). For a code that doesn't work, a screenshot of the error helps us check faster.